Privacy Policy

PRIVACY POLICY

This Privacy Notice is 3.4 and is valid from 00:01hrs on 06.07.2025. It replaces and supersedes all other Privacy Notices associated with Chlikk Co-Parenting and ChlikkParenting trading styles of Chlikk Limited. Chlikk Co-Parenting takes your privacy very seriously. This Privacy Policy details what personal data we collect and how we will use it. 

Changes to this Privacy Notice

We continually review our Privacy Notice and update it where necessary. We advise that you regularly check our Privacy Notice for updates. We will inform you of significant changes but not minor amendments.

By using our website, App and/or any of our services, you are agreeing to Chlikk Limited processing your data in line with this policy. In this privacy policy, references to ‘we’, ‘us’ and ‘our’ are to ‘Chlikk Limited trading as Chlikk Co-Parenting’ the controller and responsible for your personal data. 

Our Name & Contact Details. 

The Data Controller of your personal data is Chlikk Limited. This means that Chlikk Limited decides how your personal data is processed and for what purposes. 

Our contact details are: 

• Postal: Chlikk Limited t/a Chlikk Co-Parenting, 3rd Floor, 86-90 Paul Street, London, United Kingdom, EC2A 4NE 

• Email:

enquiries@chlikkcoparenting.co.uk

In observance of the UK General Data Protection Regulation and the Data Protection Act 2018, Chlikk Co-Parenting has chosen to establish a Data Protection Officer. You can contact them via the above methods, and addressing correspondence to the Data Protection Officer. 

Personal data categories we collect 

We may collect, use, store and process different kinds of personal data about you which we have categorised as follows: 

• Identity Data: first name, last name, title

• Contact Data: email address and telephone numbers

• Financial Data: This includes bank account information and payment details

• Compliance Data: This includes any information that suggests the app is being misused by one or more users, this information may be submitted to Chlikk Limited by any given user. Data to help us combat fraud, money laundering and counter-terrorism

• Technical Data: This includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Chlikk Co-Parenting app

• Usage Data: This includes information about how you use our website, products and services

• Marketing and Communications Data: This includes your preferences in receiving marketing from us and your communication preferences

• Aggregated Data: This includes statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice

• Special Categories of Personal Data: This includes health and vulnerability related data that you may voluntarily share with us during the fulfilment of our services to you. We will always ask for your explicit consent to record and share Special Category Data. If you withdraw consent after recording, we will delete the recorded special category data unless retention is required under a legal obligation (e.g., court order), in which case we will inform you and provide details on how to request deletion..

Data collected by the App

Our CoParenting app collects and stores user information and content shared through the app—such as form inputs, document uploads, SMS messages, and voice or video calls made within the app. This data is securely stored in a modern, flexible database system (NoSQL) that helps us manage and organise different types of information efficiently and is protected by industry-standard encryption and access controls with regular security audits. This approach ensures your data remains accessible, structured, and protected as you use the app's features.

If audio or video calls that you are party to are recorded, we ask for your consent prior to being recorded. If you do not consent to being recorded you must not join the call. We rely on consent as a lawful basis to process all special category data within these calls. If the special category data of someone under 13 years old is recorded we rely on the consent of the parent or guardian. If consent is withdrawn post-recording, the data will be deleted unless required for legal purposes, with notification provided to the data subject. 

AI processing intensity and data retention vary by subscription tier. Freemium users receive basic conflict reminders with minimal data retention, limited to the duration of the reminder cycle (up to 24 hours). Basic users benefit from sentiment assessment with 30-day retention of flagged messages to support ongoing co-parenting support. Premium users receive advanced legal and emotional context analysis with retention aligned to usage, as detailed in our retention schedule, to facilitate comprehensive reporting and compliance monitoring.

Processing Children’s Personal Data

Chlikk Co-Parenting is particularly committed to safeguarding the personal data of children, ensuring compliance with the UK General Data Protection Regulation (GDPR) and the Age-Appropriate Design Code (Children’s Code). We process children’s personal data solely with parental consent. 

Our app is designed with privacy-first principles to ensure children's personal data is only collected when absolutely necessary, for example we avoid collecting a child’s full name, geolocation data. Additionally, we delete or anonymise any child-related data not required for active co-parenting arrangements, legal obligations, or user-requested records within 30 days of the arrangement concluding or request being fulfilled…(e.g., upon completion of a case or parental request). We also prioritise the best interests of the child in all aspects of data processing, ensuring that their safety, health, and well-being are protected.

For what purposes do we process personal data, and what is the lawful basis by which we process data? 

Chlikk Co-Parenting processes your Personal Data for the following purposes: 

• Supply, perform, manage and fulfil our products and services to you - Contractual Obligations

• Take and manage customer payments - Contract Obligations

• Communicate with customer to fulfil, administer or enforce contractual obligations via email, telephone, SMS text, postal mail and push notifications - Contract Obligations

• Communicate with customers where we have your consent to do so via email, telephone, SMS text, postal mail and push notifications - Consent

 • Communicate with customers on matters where we have a legal obligation to do so via email, telephone, SMS text, postal mail and push notifications - Legal Obligation

 • Communicate with customers on matters where we have a legitimate interest to do so (see legitimate interest section below), via email, telephone, SMS text, postal mail and push notifications - Legitimate Interest

 • Direct market similar or aligned new products and services to our existing customers - Legitimate Interest

 • Request specific consent to share customer personal data with specific fulfilment partners so that they may direct market similar or aligned new products and services to our existing customers - Legitimate Interest

 • Verify the identity of individuals where necessary - Legal Obligation

• Update customers about changes to how we process their personal data and/or new processing activities via email, telephone, SMS text, postal mail - Legal Obligation

• Gather feedback for service and product improvement via email, telephone, SMS text, postal mail - Legitimate Interest

 • Share testimonials, case studies and feedback on our website and future marketing - Consent

 • Resolve complaints and/or disputes - Legitimate Interest

 • Request continuation of Consent prior to consent expiry - Consent

 • Collect payments or arrears should we have the need to do so - Legitimate Interest

 • Protect our organisation, staff, associates, suppliers, partners and users - Legitimate Interest

 • Prevent, detect and investigate fraud - Legal Obligation

 • Prevent, detect and investigate crime - Legal Obligation

 • Comply with the law- Legal obligation

• Fulfil our statutory or regulatory obligations - Legal obligation 

• Maintain our own accounts and records - Legal obligation

• For reporting, analytics and product/service improvement (including training) - Legitimate Interest

 • Improve and maintain data accuracy or completeness - Legitimate Interest

 • Track your email engagement - Legitimate Interest

 • Personalise your online experience - Legitimate Interest

 • Conduct market research - Legitimate Interest 

What are our legitimate interests for processing your data?

Where process data under legitimate interests, we may: 

• Direct market products and services to you via post, emails, telephone, SMS text and push notifications where they are similar/aligned to our current products and services, a soft opt-in exists, and it conforms with the Privacy and E-Communication Regulation. We balance this interest against your rights by ensuring an easy opt-out option is provided in all marketing communications.

• Request specific consent to share customer personal data with specific fulfilment partners so that they may direct market similar or aligned new products and services to our existing customers

• For reporting, analytics and product/service improvement (including training), ensuring your privacy is protected through anonymisation where possible.

• Improve and maintain data accuracy or completeness

• Track your email engagement, with your rights safeguarded by limiting tracking to aggregate data unless consented.

• Personalise your online experience. This could include customising the content and/or layout of our pages for individual users, for both visitors and contributors, while respecting your preference to opt out of personalisation.

• Conduct market research. Including research on the demographics, interests and behaviour of our customers to help us gain a better understanding of different audiences and enable us to improve our service. This research may be carried out internally by our employees or we may ask another company to do this work for us. Data will be anonymised to protect your data rights for research purposes

• Resolve complaints and/or disputes, ensuring your data is only used to the extent necessary to address the issue.

Sharing your personal data 

Chlikk Limited may choose to share your personal data internally and/or externally to the business. Where we choose to share your information, we shall do so for the following reasons: 

• Where we have your “Consent” to do so

• Where we process your data under the consent lawful basis you have the right to withdraw consent. Please refer to “Your Right to Withdraw Consent” section of this policy

• Where necessary to fulfil the services and/or products we are “contracted” to provide to you

• Where we have a “Legal Obligation” and are required by law and to law enforcement agencies, judicial bodies, government entities, tax authorities or regulating bodies around the world, this includes communicating with you to update you about our privacy notice and changes to how we process your personal data

• Where we have “Legitimate Interest” to do so, including:

• As listed in the “What are our legitimate interests for processing your data?” section above
• For reporting, analytics and service improvement purposes across our trading styles and/or within any future group construct should Chlikk Co-Parenting establish or become part of a group
• Where one of our registered trading styles and/or current associated businesses provides a product or service similar/aligned with our organisation’s aim to help clients maximise the potential of their data in a fair, lawful and transparent manner that we do not currently provide ourselves
• Where one of our registered trading names provides a product or service similar/aligned with our organisation’s aim to help clients maximise the potential of their data in a fair, lawful and transparent manner that we do not currently provide ourselves, including: Chlikk Limited, ChlikkClothing, Chlikk Property Services, Chlikk Consultancy. 

• Where an external third party, with whom we are yet to have a relationship, provides a product or service that we do not currently provide ourselves, which we reasonably believe would benefit you, you would reasonably expect to receive, is similar/aligned to our organisation and the services we provide and conforms with the Privacy and E-Communication Regulation and all other applicable data protection legislation. In this case we would contact you using Legitimate Interest to request specific Consent to share your personal information

• Where we believe it is necessary to protect or defend our rights, property or the personal safety of our people or visitors to our premises or websites

• Where required for a proposed sale; reorganisation; transfer; financial arrangement; asset disposal; or any other transaction relating to our business and/or assets held by our organisation

• Where we outsource support functions

The categories of these recipients include:

Payment Providers, Website Providers, App developers, NoSQL Database providers, Google analytics Social Media Providers such as LinkedIn, Facebook & Google Ads, Customer Relationship Management System, Marketing Support, Legal support providers, Cookie Provider, IT support providers, SMS Communication Provider, Email Delivery System provider, Credit reference agencies, Debt Collection Services, mail scanning support providers.

Where we choose to and/or have your permission to share your personal data with third parties we will, where appropriate, ensure that they have signed a contract that requires them to: 

• Abide by the requirements of all relevant data protection and privacy legislation

• Treat your information as carefully as we would

• Only use the information for the purposes it was supplied (and not for their own purposes or the purposes of any other organisation); and 

• Allow us to carry out checks to ensure they are doing all these things

If you provide your data through a third party, we may share data with that lead provider in order to assist with the management of the services and to streamline client contact. 

Right to Withdraw Consent 

If we process your data based on consent, you can withdraw this at any time by Emailing enquiries@chlikkcoparenting.co.uk

and we will stop processing your data for that particular activity within 30 days of receiving your request. 

Selling your personal data Chlikk Limited may choose to sell your personal data, meaning transfer it as part of a business transaction (e.g., merger or asset sale) rather than for commercial data brokering. You have the Right to Object to us selling your personal data at any time and can do so by informing us by telephone, post or email, including a specific request to enquiries@chlikkcoparenting.co.uk with the subject line ‘Objection to Data Sale’. Where we choose to sell your information, we shall do so in the following circumstances: 

• Where we have your “Consent” to do so;

• Where we have a “Legitimate Interest” to do so, including:

• Where required for a proposed sale; reorganisation; transfer; financial arrangement; asset disposal; or any other transaction relating to our business and/or assets held by our organisation. 

International Personal Data Transfer – Countries & Organisations. 

Chlikk Limited does not transfer personal data to countries outside of the UK and/or EEA. However, if third-party providers (e.g., payment or analytics services) process data outside these regions, we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data in accordance with UK GDPR.

Personal Data Retention Period Chlikk Limited maintains a retention schedule which defines for how long we will store your personal data. We will only store personal data for as long as we have a legitimate need to retain it, either for statutory/legal reasons or because we need the data to provide you with services or for other legitimate business needs. When we no longer need this information, we will anonymise your data and/or dispose of it securely. A copy of our retention schedule is available on request: Email 

enquiries@chlikkcoparenting.co.uk

The rights available to individuals in respect of the processing Unless subject to an exemption under legislation, you have the following rights with respect to your personal data: 

• Your right of access

You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about your Right to Access here. 

In most cases Chlikk Limited will not charge for this service however we do have the right to charge an administrative cost should we feel the request is excessive (excessive means that you submit a subject access request multiple times for the same or similar information). Fees will not exceed £50. Information will be provided within 28 calendar days from the day you request it. We will take all reasonable steps to verify your identity before providing you with any personal information we may hold about you

• Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about your Right to Rectification here

• Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances. You can read more about your Right to Erasure here

Account Deletion Requests and Shared Data Policy

You have the right to permanently delete your Chlikk Co-Parenting account and associated personal data directly within the app. This can be done by navigating to Settings > Manage Account Details > Delete Account.

Upon initiating deletion through the app:

• Your identity and intent will be confirmed.• The deletion process will begin immediately and be fully completed within 30 calendar days.

Once confirmed, we will permanently delete:

• Your profile and account information (e.g., name, email, billing details)• Any documents, notes, or uploads you submitted that were not shared with your co-parent

Important:
Deleting your account is irreversible. You will lose access to all messages, documents, calendar entries, and other shared content. However, your co-parent will retain access to any parenting data you shared with them, for their personal records and continuity of care.

For any questions or if you encounter issues with in-app deletion, you can still contact us at enquiries@chlikkcoparenting.co.uk with the subject line “Account Deletion Request.”

• Your right to the restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about your Right to the Restriction of Processing here

• Your right to object to processing

You have the right to object to processing if we are able toprocess your information because the process forms part of our public task or is in our legitimate interests. You can read more about your Right to Object to Processing here

• Your right to data portability

This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering a contract and the processing is automated. You can read more about your Right to Data Portability here

If you wish to exercise any of your individual rights, you can do so by informing a member of our team or by contacting our Data Protection Officer by Emailing

enquiries@chlikkcoparenting.co.uk

To restrict marketing for services that you have already expressed an interest in we may use your data to check which services you have expressed an interest in and hash the data in house to ensure that your personal data is not disclosed during this process. 

AI Features, Copyright and Intellectual Property Protection

CoGuard™️ – Legal Message Intelligence

CoGuard™️ is an AI-powered feature that supports responsible communication by interpreting legal documents such as bail conditions, court orders or non-molestation orders. It flags potentially non-compliant messages and provides users with guidance to avoid breaches.

Protected Elements:

• Proprietary legal parsing algorithms and interpretation logic

• Underlying source code and system architecture

• User interface (UI) design and message flagging workflows

• Adaptive legal-response engine that assists users in aligning messages with legal standards

CoBreather™️ – AI Messaging Pause

CoBreather™️ helps reduce conflict and emotional escalation by detecting emotionally charged or excessive messages and applying a pause or cooldown period before they are sent.

Protected Elements:

• AI-powered pause logic and emotional scoring framework

• Message cooldown protocols and behavioural safety triggers

• UX design supporting emotional regulation and user reflection

These features are original technologies developed exclusively by Chlikk Limited. They are protected under UK copyright law and international treaties, including the Berne Convention and WIPO agreements. Any unauthorised use, reproduction, imitation, or reverse engineering is strictly prohibited. Chlikk Limited will pursue legal enforcement worldwide in the event of infringement.

Disclaimer: AI Guidance and Legal Responsibility

The CoGuard™️ and CoBreather™️ features are designed to assist users in communicating more safely and responsibly. However, AI systems are not infallible and may produce inaccurate or incomplete interpretations. If you are subject to a court order, bail condition, or any form of legal restriction, you must consult a qualified solicitor. These AI tools are not a substitute for legal advice or legal representation. Users remain solely responsible for:

• Verifying the appropriateness and legality of their messages

• Understanding and complying with any legal obligations

• The consequences of sending messages via the app. If an AI misinterpretation occurs, please contact our support team at enquiries@chlikkcoparenting.co.uk for assistance, though we cannot guarantee resolution of legal consequences.

Chlikk Co-Parenting is a communication support platform—not a legal advisor, law firm, or dispute resolution service. All features are provided “as is.” While we strive for consistent performance and uptime, uninterrupted service cannot be guaranteed.

Confidentiality and Privacy

While the AI works to monitor and protect users from harmful behaviour, we remain committed to safeguarding users’ privacy. The app ensures that AI-driven monitoring is discreet and only focused on promoting safety and compliance. Any flagged communication or activity is handled with strict confidentiality and transparency, with a focus on privacy rights.

Ongoing Monitoring and Updates

The AI system is continuously updated to reflect the latest research and best practices for ensuring the safety of children and parents. This includes adapting to new forms of manipulation, controlling behaviour, and understanding emerging risks associated with online communication. We ensure that our AI solutions are regularly tested to ensure their effectiveness and fairness.

User Education and Awareness

In addition to AI monitoring, the app provides clear guidelines and education to parents and caregivers on how to communicate effectively and appropriately within the platform. Users are made aware of the behavioural safeguards in place and encouraged to report any concerns or misuse of the app.

By incorporating AI-driven safeguards, our app aims to foster a responsible, supportive, and legally compliant space that prioritises the well-being of all users, particularly children, and prevents harmful behaviour or manipulation in any form.

Your Right to Lodge a Complaint with the ICO 

You have the right to lodge a complaint with the UK’s Supervising Authority: The Information Commissioners Office. Prior to lodging a complaint, Chlikk Limited would like the opportunity to address any complaint you may have. Should you have a complaint please in the first instance contact our Data Protection Officer by Emailing enquiries@chlikkcoparenting.co.uk or writing to: Data Protection Officer, Chlikk Limited, Chlikk Co-Parenting, 3rd Floor, 86-90 Paul Street, London, United Kingdom, EC2A 4NE.

If your complaint has not been resolved, you can lodge a complaint with the Information Commissioners Office via email https://ico.org.uk/global/contact-us/email/ or by writing to: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF. Or by telephone on 0303 123 1113.

Copyright and Intellectual Property Notice

All rights reserved. Copyright © 2025 Chlikk Limited.

Chlikk Co-Parenting, Chlikk Parenting, Chlikk Consultancy, Chlikk Clothing and Chlikk Property Services are trading styles of Chlikk Limited.

CoGuard™️, and CoBreather™️ are proprietary AI technologies and trademarks of Chlikk Limited. All platform content, including AI-assisted systems (such as CoGuard™️ legal parsing algorithms and CoBreather™️ pause logic and emotional scoring framework), user interface designs, and message flagging workflows, is protected under UK copyright law and international treaties, including the Berne Convention and WIPO agreements. Unauthorised reproduction, distribution, imitation, or reverse-engineering of any aspect of our services is prohibited. Chlikk Limited reserves the right to pursue legal enforcement worldwide in the event of infringement.